FAQ - Frequently Asked Questions

What is We Are Brag?

We Are Brag or WAB is a curated gift marketplace where you can shop unique products from two places:

  1. We Are Brag’s own in-house gift collections

  2. Independent sellers and small creative businesses who showcase their products on our platform.

This means some items are sold and shipped directly by We Are Brag, while others are fulfilled by independent sellers. Each product listing will indicate who the seller is so you know exactly where your item is coming from.


Your First Visit

DO YOU HAVE A PHYSICAL STORE?

We’re currently online-only, but if that changes, we’ll announce it on all our social channels!

 

WHEN DO YOU ADD NEW PRODUCTS?

New gift items are added to our website every working day — keep checking in!

 

I DIDN'T RECEIVE A CONFIRMATION EMAIL — WHY?

If you haven’t received your confirmation email, it may have landed in your spam or junk folder, so please check there first.
If it’s still missing, just email sales[at]wearebrag.com and we’ll resend it right away.

HOW DO YOU ENSURE AUTHENTICITY & QUALITY?

We carefully select trusted suppliers and reputable sellers to ensure that every product meets our high standards for quality and authenticity.

 

HOW QUICKLY DO YOU RESPOND TO EMAILS?

We aim to respond to all enquiries within 24 hours on weekdays. Providing great customer service is incredibly important to us.

 

Delivery

WHERE IS MY PARCEL?

You’ll find your tracking number in your shipping confirmation email (this is the second email you receive after placing an order).
Just copy and paste the tracking number into the courier’s tracking page to check the status of your delivery.

If the information from the courier isn’t helpful, you can email us at sales[at]wearebrag.com. We reply as quickly as possible on weekdays between 08:00–15:30.

Please note:
Because We Are Brag is a marketplace, not all items are shipped directly by us.

  • If your order was placed with an independent seller, you will need to contact the seller directly regarding delivery updates or tracking issues.

  • For items sold and shipped by We Are Brag, our customer support team will be happy to help.

HOW LONG DOES DELIVERY TAKE?

Delivery times vary depending on who the item is sold by.

Items Sold & Shipped by We Are Brag

  • UK: Sent via Royal Mail 48. Orders typically arrive in 1–2 days, and delivery is confirmed upon receipt.
    Order before 1pm (Mon–Fri) for same-day dispatch.

  • EU: Sent via a signed-for service, arriving in 3–7 days.

  • Rest of World: Delivery usually takes 5–10 days.

Items Sold by Independent Sellers

Since We Are Brag is a marketplace, independent sellers may use different couriers, shipping methods, and dispatch times.
Delivery estimates for each seller will normally be shown on the product page or in your confirmation email.

If you have questions about delivery for an item sold by an independent seller, please contact the seller directly.

CAN I COLLECT MY ORDER IN PERSON?

No — we do not offer in-person collection for any orders at this time.

 

Returns

HOW DO I RETURN AN ITEM?

Returns depend on who the item was sold by:

Items Sold by We Are Brag

Print your order confirmation email and include it with the item(s) you’re returning.
Please read our Returns Policy first so you understand both your responsibilities and ours before sending anything back.

Items Sold by Independent Sellers

Because We Are Brag is a marketplace, independent sellers manage their own return process.
To return an item sold by a third-party seller, please contact the seller directly using the details provided in your order confirmation.

 

WHEN WILL MY REFUND BE PROCESSED?

For We Are Brag Orders

Once your return arrives at our warehouse, refunds are processed within 3 working days.

  • PayPal: Funds usually appear within 2 hours.

  • Card payments: Refunds take 3–5 days.

For Independent Sellers

Refund times are determined by the seller. They will confirm their own processing time once they receive your return.

 

DO YOU OFFER EXCHANGES?

We Are Brag Products

We only offer exchanges if an item is faulty or not as described.
For all other reasons (style, size, preference), please return the item for a refund and place a new order.

Independent Seller Products

Exchange policies vary by seller.
Please check the seller’s return policy or contact them directly.

 

WHO PAYS FOR RETURNS?

We Are Brag Orders

Return postage is covered by the customer unless the item is faulty or misdescribed.
If we are at fault, we will reimburse return costs up to:

  • £4 (UK)

  • £10 (International)

Independent Seller Orders

Return costs depend on the seller’s policy.
Please refer to the seller’s return information.

 

CAN I USE MY OWN COURIER

We Are Brag Returns

Yes — you can return items using any secure courier.
We recommend using a tracked or signed-for service, as we aren’t responsible for lost or damaged parcels.

Independent Seller Returns

Please check with the seller. Many allow any courier, but some may have specific requirements.

 

I DON'T HAVE THE ORIGINAL PACKAGING - WHAT NOW?

For both We Are Brag products and independent seller products, any secure packaging is perfectly fine as long as the item(s) are protected.

 

WHAT IF A SELLER ISN'T RESPONDING OR BEING HELPFUL?

Because We Are Brag is a marketplace, independent sellers manage their own orders and communications.
However, if you’ve contacted a seller and you’re not getting a helpful response — or no response at all — please reach out to us directly at support@wearebrag.com.

We’ll step in, review the situation, and do our best to resolve the issue.
If the seller still can’t provide a solution, we may be able to offer a refund or find an alternative resolution to make sure you’re looked after.

Your experience matters, and we’re here to help if anything goes wrong.

 

Payment

MY PAYMENT WAS DECLINED — WHAT SHOULD I DO?

Don’t worry — this is usually easy to fix.
Please double-check that:

  • Your billing address matches the one linked to your card

  • All card details have been entered correctly

If everything looks right but the payment still won’t go through, your bank may be blocking the transaction for security reasons. In that case, simply contact your bank to remove any restrictions.

 

I NEED TO CHANGE OR CANCEL MY ORDER — CAN I?

You can, as long as you contact us within 30 minutes of placing your order and before 1pm (Mon–Fri).
After your order has been dispatched, we can’t make changes — but you’re welcome to return the item once it arrives.

Please note: If your order was placed with an independent seller, you will need to contact the seller directly regarding cancellations or changes.


DO I NEED AN ACCOUNT TO ORDER?

No — you can check out as a guest if you prefer.
Creating an account simply makes repeat purchases faster and lets you track your orders more easily.

 

I FORGOT MY ACCOUNT PASSWORD - WHAT NOW?

Just click “Forgot Your Password?” on the sign-in page to receive a reset link.
If you need additional help, email sales[at]wearebrag.com and we’ll assist once we verify your details.

 

IS WE ARE BRAG SECURE?

Yes. Your security is our priority.
We Are Brag is fully SSL certified, meaning all your information is encrypted and protected.
We also use trusted, secure payment gateways to process every transaction safely.


WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept:

  • All major debit and credit cards

  • PayPal

  • Solana Pay


MY DISCOUNT CODE ISN’T WORKING — WHY?

A discount code may not work for a few reasons:

  • It may be spelled incorrectly (codes aren’t case-sensitive, but watch out for extra spaces or characters).

  • The code may have already been used — some offers are single-use only.

  • The code may be expired — many are time-limited or event-specific.

If the code should still be valid but isn’t working, feel free to contact us.


WHAT CURRENCIES DO YOU ACCEPT?

We accept all currencies, and payments are converted and processed in GBP (£) at checkout. We also accept Solana & USDC cryptocurrencies.

 

Prices

ARE PRICES SHOWN WITH VAT INCLUDED?

Yes — all prices displayed on our website already include VAT, so there are no hidden costs at checkout.

If you’re a business looking to purchase gifts for corporate use, feel free to contact us at sales[at]wearebrag.com and we’ll be happy to assist.

 

Contact

WHERE CAN I FIND YOU ON SOCIAL MEDIA?

Stay connected with us! We regularly share gift inspiration, behind-the-scenes content, exclusive offers, and updates across our social platforms:

Follow us to keep up with everything happening at We Are Brag.

 

HOW CAN I LEAVE FEEDBACK?

You can review us on Trustpilot, Google, or Facebook.
We really appreciate your support!

 

Press Enquiries

For press, media, or collaboration enquiries, please contact us at info[at]wearebrag.com.

 

 

Business

DO YOU BUY ITEMS FROM INDIVIDUAL SELLERS?

We source products from independent sellers and trusted businesses, but we do not purchase from private individuals. If you’d like to sell on our platform, you can apply through this link.